Shipping policy
Processing Time Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email with tracking information once your order ships.
Shipping Times
- Standard Shipping (US): 5–10 business days
- Expedited Shipping (US): 2–4 business days
Shipping times are estimates and may vary due to carrier delays or high-demand periods.
Shipping Costs Shipping rates are calculated at checkout based on your order total and location. Free shipping may be available on qualifying orders.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.
International Shipping We currently ship within the United States. International shipping options may be added in the future — sign up for our newsletter to stay updated.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at hello@petloopshop.com with your order number and we'll investigate with the carrier.